Volvo’s sharp drop in sales in China in March dragged down global car owners, saying that the new XC60 only used a black screen for one month.

[Text/Financial Circle Society & Daoge said that cars listen to the wind] Recently, Volvo released its sales data in March. As far as the China market is concerned, Volvo sold 11,608 vehicles in March, down 10% year-on-year. Against the background that Volvo’s global sales increased by 8% that month, it was quite striking. After all, China was the only big area where Volvo declined.

It is worth mentioning that, thanks to the small base in February last year, Volvo’s sales in February increased by 50.4% year-on-year. I thought Volvo’s sales would pick up, but I didn’t expect Volvo’s sales in March to be cold again. As the saying goes, product quality will eventually be reflected in sales volume, and Volvo’s coldness is not without reason.

The editor of "Daoge talks about cars" noticed that some owners of Volvo’s 2023, S90 and S90 new energy models recently complained about the failure of Volvo’s black screen, flower screen and touch screen. You know, these are all 2023 new cars, and it is still difficult to understand that there are car problems.

What is even more frightening is that there are still complaints from car owners about Volvo’s large-scale door paint explosion. What does this mean? Is it Volvo’s indifference, or is there a sudden increase of 2021 -2022 models?

The new car has a car fault and the paint explosion has not been solved yet?

"It’s only one month since the vehicle was purchased. When the vehicle is driving normally, it is listening to music by using the car system. After about 5 minutes, the car screen is black, the music is silent, and the touch screen is invalid." The owner of the 2023 Zhiyi Deluxe Edition complained on the car quality network that the driver needs to be distracted, which greatly affects the normal driving safety and the car experience.

From the feedback of the owner, we can see that the car system failed only one month after the car was bought. I have to say, it is quite shocking. After all, after a long time, the car is stuck and the black screen is still common, but it is rare for a new car to have such problems for a month.

But this is not an isolated case. A 2023 Zhiyi Deluxe Edition (plug-in) owner said in a complaint that since the car was upgraded to version 2.5 on December 18, the carplay function has been frequently unavailable, and the display function has been spent every day without exception. According to the owner, after the 4S shop was upgraded, the problem remained.

It is understood that both the 2023 Volvo XC60 and the 2023 Volvo S90 were listed in July and June last year respectively, that is to say, in the case of less than one year’s use, the above-mentioned car owners had car trouble during the use of the vehicle. In fact, several years ago, Volvo products had car trouble, but I didn’t expect that even new cars could not escape.

However, compared with these, the problem of paint explosion on the doors of Volvo’s models may be even more frightening. As early as last December, Daoge said the car had reported the problem of paint explosion on the doors of Volvo’s models, but judging from the complaints about Volvo models in the car quality network, the complaints about paint explosion on Volvo doors have never stopped from beginning to end.

From the feedback of complaints, the phenomena of paint blistering and bulging mostly appear on the inside of vehicle doors, and the models involved cover high-standard models such as XC40, XC60 and S90, and most of them are 2021 models and 2022 models. "Asia-Pacific Volvo XC60, the paint on the inner side of the door frame blistered and continued to expand. The manufacturer did not give the cause of the problem, did not have a thorough maintenance plan, and needed lifelong maintenance, and asked the manufacturer to give a statement and compensation for the depreciation of the vehicle. "A 2021 Volvo XC60 Zhiyuan Deluxe Edition owner said in a complaint.

In fact, there are many reasons for car paint foaming, including poor paint quality, poor construction conditions, imprecise technology and internal rust. This kind of problem rarely appears in luxury brands. After all, the average price of Volvo is very high, and even the price of S90 cars is more than 400,000 yuan. Will cars at this price not be able to paint? I have to say that Volvo’s performance has somewhat lost the face of luxury brands.

It is worth mentioning that, judging from the recent feedback complaints, more and more car owners are not only reflecting the problem, but are mixed with the willingness to let Volvo give a statement. A car owner of the 2021 Volvo XC60 Zhiyuan Deluxe Edition put forward in the complaint that he strongly urged the manufacturers to issue an announcement to explain the specific reasons for the foaming at the door of a large number of vehicles, and strongly urged the manufacturers to issue a specific maintenance plan for the foaming at the door and ensure a one-time repair …

It’s time for Volvo to reflect on warmer sales and colder sales.

It is often said that product quality will ultimately be reflected in sales volume, which may be equally applicable to Volvo. In February this year, Volvo sold a total of 13,016 vehicles in China, a year-on-year increase of 50.4%. Thanks to this, Volvo’s sales in the first quarter also increased by 2% year-on-year to 36,457 vehicles.

Volvo’s sales have picked up, haven’t they? But most of them are "illusions". As we all know, the month in which the Spring Festival in China is held every year is a downturn in the automobile market. The reason is that no one sells cars during the Spring Festival holiday, and so is Volvo. Last year’s low base allowed Volvo to get a good-looking data in February, which in turn made Volvo’s data in January look good.

However, if we only look at the sales volume in March, Volvo’s sales volume is cold. Volvo’s sales volume in China in March was 11,608, down 10% year-on-year, which is the only decline among Volvo’s global regions including Europe and the United States. Obviously, Volvo’s sales have not actually "recovered".

As for the reason, the new car mentioned above has engine failure, and the door paint explosion problem in a large area of its models may also be one of them. It is worth mentioning that in fact, there is another reason behind the problem of car door paint explosion, that is, Volvo’s indifference. Take XC60, which has a serious car door paint explosion problem, as an example. The complaint interface of Chezhi.com shows that in 2023, Volvo’s complaint response rate is 0.8%.

What concept? Probably Volvo has never paid much attention to these car owners who complained, and the response rate of those self-owned brands ranked first in some complaint websites is basically close to 100%. Why Volvo is so noble, we don’t understand it very well, but this way of handling also makes the owners of XC60 very dissatisfied, and the satisfaction of the owners is only 1.2 points. Judging from the monthly sales of Volvo in the past three years, it has never exceeded 20,000 vehicles. Now, it seems that it is not necessarily that China people don’t understand cars!